Privacy policy

This Privacy Policy applies to the Change Skincare™️products, services and website(s) we provide to you and if you work for us or apply for an employment position (see section 8 below) and explains how we handle your personal information.

General information The types of personal information that we collect and hold about you could include your ID and contact information, such as your name, postal or email address, telephone numbers and date of birth your social media handles; billing information, such as your credit card number and bank account details; information about your communications and interactions with us, including about the products and services that you have purchased from us, orders you have placed on the Change Skincare™️ website or any purchases you have made from one of our stockists. information relevant to your skincare, including skin type, images of your face and skin, skin sensitivity, the colour of your skin, eyes and hair; lifestyle information (e.g. smoking and use of solariums) and family history; and other information that we consider is reasonably necessary to perform our business functions or activities. Sometimes, we also collect sensitive information about you to provide certain products and services. This includes information about your ethnic heritage and health information such as your health conditions, DNA cheek swab tests and the results of such tests, skin treatments and medications. Unless we are otherwise authorised by law, we only collect sensitive information with your consent, such as when you are completing a treatment consent form in one of our Flagships.

We collect personal information about you in a variety of ways; this includes when you fill out a form with us when you visit or submit information through our website, when you purchase a product or service from one of our stockists or us, if you apply for a job with us, including any information that you may provide during the recruitment process and from publicly available sources (such as social media channels). If you provide incomplete or inaccurate information or do not want to provide your personal information, we may not be able to provide you with the product or service you want or personalise your experience with us.

We collect, store, use and disclose personal information for purposes including providing, reviewing and improving our products and services, understanding your preferences and needs, communicate with you, customise your experience with us (including on our website and social media channels), maintain and update our records and facilitate our business operations (including any sale or potential sale of our business) and if you have applied for a job with us, to consider your employment application and manage the recruitment process. The types of third parties we share personal information with include our agents, related companies, business partners, suppliers and third-party service providers such as website services, delivery, payment, data management, legal, accounting and insurance services.

We are committed to ensuring your personal information is accurate, complete and up-to-date. If you believe that the information we have about you is not accurate, complete or up-to-date, please contact us using the details below, and we will make all reasonable efforts to correct the information.

We take the protection of the information that you provide to us seriously. We have implemented various measures to protect your personal information from loss, misuse, interference, unauthorised access, modification, or disclosure. Depending on the circumstances, those measures include electronic access controls, premises security, and network firewalls. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.

We will retain any personal information for as long as necessary, in line with the purpose for which it was obtained. Several factors will determine our data retention period, including your interactions with us and any legal or Australian tax obligations. Your data will be destroyed securely when it is no longer required.

Cookies When you visit the Change Skincare™️ website, we may collect information such as your IP address, the date and time of your visit, the number of pages that you viewed, navigation patterns, what country you visited from, what system you used to access the website, and, when entering our website from an external website, the address of that website through the use of 'cookies'. This information does not identify an individual, but it provides Change Skincare™️ with statistics that we can use to analyse and improve our website. A 'cookie' is a packet of information that allows the server (the computer that houses the website) to identify and interact more effectively with your computer. When you use our website, we send you a temporary cookie that gives you a unique identification number. A different identification number is sent each time you use our website. Cookies do not identify individual users, but they identify a user's browser type and your Internet Service Provider (ISP). You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. Our order entry system does require cookies during the order entry process; however, it does not use the information once the order is complete. At the end of your interaction with our website, you can have your computer ensure that the cookie is deleted. This means it no longer exists on your computer and can’t be used for further identification or access to your computer. Online service providers: We also use third parties to provide online services such as personalised advertising and website analytics, collect anonymous internet usage data, and engage in social media. These third parties may use cookies and other tracking technologies, such as web beacons, on our website for their online services. For example, with personalised advertising, we can customise the delivery and content of our ads on third-party websites and online services for people who have previously visited our websites (this is also known as remarketing) so that we can serve advertisements and content that we think may be of relevance to you. Advertisements or content may also target users based on location (identified via an IP address), gender, age and interests. No personal information will be collected on these occasions. These third parties may also transfer this information to other parties, including where they are legally required or where other parties process the information on their behalf. We may use Google services such as Google Analytics and Google Ads from time to time to provide the services set out above. For more information about how Google collects and processes data, including how to opt out of certain conduct, please see Google’s privacy policy and their information at www.google.com/policies/privacy/partners/. Opt-out facilities also cover multiple online services, such as http://www.youronlinechoices.com.au/opt-out-help/. If you visit our website via an external website or click on a link on the Change Skincare™️ website to other websites, please be aware that we are not responsible for the privacy practices of these other websites. This Privacy Policy applies only to personal information we collect from you as set out here. We encourage you to be aware of these third-party websites' privacy practices and privacy policies.

You may be a subscriber to our newsletters, and we may send you information on promotions, product updates and general Change Skincare™️ news. If you decide you no longer wish to receive communication from us, you can opt out of receiving them by following the instructions included in every newsletter or communication, by unchecking the newsletter subscription box in your Change Skincare™️ online account, or by contacting customer service at info@changeskincare.com or writing to us at the address below:

Job applicants: If you apply for a position with us, we may also collect the information necessary to manage and consider your application, including your resume, employment history, qualifications, experience, screening checks (including references and police or other background checks) and interview notes. We collect, use and disclose your personal information to assess your job application, conduct screening checks and consider and contact you regarding other positions. We may exchange your personal information with academic institutions, recruiters, screening check providers, professional and trade associations, law enforcement agencies, referees, and current and previous employers. Without your personal information, we may be unable to progress considering you for positions with us. Our employees This section applies to our current and former employees and contractors in addition to the job applicants section above. We may collect information relating to your current or former employment or engagement, including information about your training, disciplining, resignation, termination, terms and conditions, emergency contact details, performance, conduct, use of our IT resources, payroll matters, union or professional/trade association membership, recreation, leave and taxation, banking or superannuation affairs. We are required or authorised to collect your personal information under various laws, including the Fair Work Act, Superannuation Guarantee (Administration) Act and Taxation Administration Act. We collect, use and disclose your personal information relating to your employment or engagement with us, including engagement, training, disciplining, payroll, superannuation, health and safety, administration, insurance and staff management purposes. We may exchange your personal information with your representatives (including unions) and our service providers, including payroll, banking, staff benefits, surveillance and training services. Without your personal information, we may be unable to effectively manage your employment or engagement. Please note that we may rely on an employee records exemption in the Privacy Act notwithstanding this Privacy Policy.

We may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website. The Privacy Policy was last updated on the 1st of November 2020.

At your request, we will provide you with access to the personal information we hold and the ability to update, correct or delete it unless there is a legal basis not to, in which case we will let you know. Such requests can be made by contacting us using the details provided below. Please provide as much detail as possible about the information you request to help us locate it. We may need to verify your identity.

If you have a complaint about how we handle your personal information or any requests, issues or concerns regarding your personal information or any aspect of this Privacy Policy, please contact us using the details below. We may request additional details regarding your concerns and need to engage or consult with other parties to investigate and deal with your issue. We will keep records of your request and any resolution.